Privacy Policy

GiftLive is a live streaming and voice room community. This policy explains, in plain language, what we collect, why we need it, and the control you have over it.

1. Information we collect

Information you give us

• Account details — your display name, profile photo, gender, country and date of birth. If you sign in with Google we receive your email address; Quick Login uses a device identifier instead of an email.
• Sign-in identifiers — if you sign in with Google, we receive your basic Google profile (name, email address, profile picture). We never receive your Google password.
• Content you create — your live audio rooms, room names, comments, chat messages, profile text and images you upload.
• Support messages — anything you send us through in-app complaints or support channels.

Information created automatically

• Device and technical data — device model, operating system version, language, app version, and a push-notification token.
• Usage data — which screens you open, rooms you join, gifts you send and receive, and level progression.
• Approximate location — derived from your IP address so we can show your country and, for the “Nearby” list, your city name. We do not collect precise GPS location and the app does not ask for the location permission.
• Advertising and device identifiers — your Android advertising ID and device ID, used to show and measure rewarded video ads and to keep your account tied to your device.
• Diagnostics and analytics — crash reports, performance data and basic app-usage analytics collected through Google Firebase (Crashlytics and Analytics).
• Invite-link data — when you open a GiftLive invite link or install the app through one, we may receive your IP address, device model, Android version, screen size, language and time zone. We keep this for up to 7 days only to credit the person who invited you.

2. How we use your information

• To create and secure your account, and to let you sign in.
• To operate live rooms, voice chat, gifts, levels and VIP plans.
• To keep the community safe — detecting abuse, fraud, cheating and policy violations.
• To send you notifications you have asked for, such as “your friend is live now”.
• To improve the app: understanding which features help people and which do not.
• To show rewarded video ads and measure how they perform.
• To comply with our legal obligations.

3. Live streaming, voice and camera

4. Sharing and disclosure

We do not sell your personal information. We share it only with:

• Service providers who run parts of GiftLive for us — cloud hosting, the Agora realtime voice network, and Google Firebase (push notifications, crash reports and analytics). They may only use your data to provide that service to us.
• Advertising and link partners — Google AdMob (rewarded video ads) and Branch (invite and deep links, install attribution) may receive device identifiers such as your advertising ID and IP address to deliver ads and attribute installs. They handle that data under their own privacy policies.
• Other users — your public profile, level, VIP status, and whatever you say or show in a public live room are visible to others by design.
• Authorities — when the law requires it, or to protect the safety and rights of our users.

5. Payments and coins

Coins can be bought inside the app only through Google Play. Google processes the payment; we never receive your card or bank details. For each purchase we store the Google Play order ID, the coin pack, the time and the number of coins added (including any first-purchase bonus), and we use this only to add the coins, prevent fraud and handle refunds. Coins can also be earned through free in-app activities (for example daily check-in, tasks and rewarded ads) or granted by GiftLive. Coins and diamonds are virtual items with no cash value, and the app records in-app balance movements (what was credited or spent, when, and how much) so that balances stay correct. Purchase records are kept as long as your account exists and as long as tax and accounting law requires. If you choose to apply to become a host, the application form asks for your name, mobile number, photo and, optionally, bank details; we use them only to review your host application (cash-out and host payouts are not available in the app at this time), we do not use them for advertising and we do not sell them.

6. Data retention

We keep your account information for as long as your account exists. If you delete your account we remove your personal profile and content, except where we must keep limited records for legal, tax, fraud-prevention or safety reasons. Backups are purged on a rolling schedule.

7. Security

We protect your data with encrypted connections (HTTPS/TLS), access controls and monitoring. No system is perfectly secure; please use a strong, unique password and never share your sign-in details with anyone.

8. Your rights and choices

• Edit your profile information at any time from the app.
• Turn notifications on or off in the app's Settings screen, or in your device settings.
• Request access to, correction of, or deletion of your personal data.
• Withdraw consent where our processing is based on consent.

To exercise any of these, contact us at support@giftlive.app. We will respond within a reasonable period and in line with applicable law.

9. Child safety standards

GiftLive is an 18+ live audio platform. We do not allow any child sexual abuse and exploitation (CSAE) content or behaviour on our service, and we have zero tolerance for it.

9.1 Prohibited content and behaviour

• Any sexual content involving minors is strictly prohibited.
• Any attempt to groom, solicit or exploit a minor is strictly prohibited.
• Any content that sexualises minors is strictly prohibited.

Accounts that break these rules are removed immediately and permanently.

9.2 In-app reporting

Every live room and every profile has a Report option. A Report reaches our moderators with the user id and the room id, and moderators can remove the content and the account. Repeated uploads of prohibited content end in a permanent ban.

9.3 How to report child safety concerns outside the app

If you cannot report inside the app, email support@giftlive.app with the subject line “Child safety”. We aim to review every child safety report within 24 hours.

9.4 Reporting to the authorities

Our designated point of contact is ready and able to speak about GiftLive’s CSAE prevention practices and compliance. We report apparent child sexual abuse material to the relevant national and regional authorities, including the NCMEC CyberTipline where applicable.

9.5 Children’s privacy

GiftLive is only for people aged 18 or older; it is not intended for anyone under 18, and the app is distributed to an 18+ audience. We do not knowingly collect personal information from children below that age. If you believe a child has created an account, contact us and we will remove it.

10. Changes to this policy

We may update this policy as GiftLive grows. When we make a meaningful change we will update the “Last updated” date and, where appropriate, tell you inside the app.

11. Contact us

Questions about privacy? Email support@giftlive.app or visit giftlive.app.