Delete Your Account

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Last updated: 28 October 2026

This page explains how to request deletion of your GiftLive account (app package com.giftlive.app) and the personal data linked to it. GiftLive is operated by the GiftLive team. You can start the process either inside the app or by emailing us — both are described below.

1. Option 1 — start from the app

In app version 0.79 and later you can start the deletion request from inside the app:

Open the GiftLive app and sign in to the account you want to delete.
Go to the Profile tab (the avatar at the top-right of the Home screen).
Tap Settings (the gear icon in the top-right corner).
Tap Delete account. This page opens inside the app; then follow Option 2 below to send the request.

Important: Log Out (at the bottom of Settings) only signs you out on that device — it does not delete your account or your data. To erase the account permanently, please complete Option 2 below so we can verify that the request comes from the account owner.

2. Option 2 — request deletion by email

Send an email from the same email address registered to your GiftLive account (for Google sign-in, that is the Gmail address you signed in with):

To: support@giftlive.app
Subject: Account Deletion Request

Please include:

Your GiftLive display name
Your User ID (shown on your Profile screen, e.g. “ID: 10001”)
The email address you use to sign in
A short sentence confirming you want your account and data deleted

We reply to confirm we received the request, and again when the deletion is complete. Writing from your registered address is how we make sure nobody else can delete your account.

3. What data is deleted

When we process your deletion request, we permanently remove:

Your account record and sign-in identifiers (name, email, profile details)
Your profile photo and any images you uploaded
Your posts, comments, chat messages and voice-room activity history
Your coin balance, diamond balance, level progress and gift history
Your followers / following relationships and blocked-user list
Your push-notification token and the device link to the account

4. What data is kept, and for how long

A small amount of information may be retained after deletion where the law or platform safety requires it:

Records of coin transactions — kept only as long as accounting and tax rules require. Coins can be bought only through Google Play; these records are the Google Play order IDs of your coin purchases and your in-app coin movements. Unused coins are lost when the account is deleted.
Safety and abuse records — where an account was involved in a report or a ban, we may keep the minimum record needed to prevent the same abuse recurring.
Anonymised, aggregated statistics — figures such as the total number of rooms used, with no link back to you.

Retained records are stored securely, are not used for any other purpose, and are deleted once the retention period ends.

5. How long it takes

We confirm every deletion request within 7 days and complete the deletion within 30 days of verification. Once complete, the account cannot be recovered, and any coins or diamonds still on the account are lost.

6. Contact us

Questions about this page or about your data? Email support@giftlive.app, or read our Privacy Policy and Terms of Service.